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At Scintera.com.au we collect personal information about our customers. Information involves the customers name, telephone numbers, shipping and billing addresses for example. Because our customers have placed their trust with us, we ensure that this personal information remains private and confidential. We guarantee that your personal information will not be sold, traded or accessed by any unauthorized groups or individuals. By visiting Scintera.com.au and providing us with your personal information you are accepting the practices described in this privacy policy.

What information do we collect and how do we use it?

At Scintera.com.au the information we collect from our customers is used to improve the overall retail service that we provide. Following is the types of information that we gather:

1. Personal Information

Scintera.com.au provides fitness equipment to customers. In order for customers to receive their goods, personal information about them must be collected. This information includes contact details, shipping and billing addresses for example. Contact information within Scintera.com.au will include items such as customer names, telephone numbers and email addresses. Personal information may be disclosed to our parent companies and business that we are under common corporate control with. All these other entities will comply with our privacy policy with respect to the disclosure of such information. Finally if this information is required by law or to be used in a legal process then it also may be disclosed.

2. Non Personal Information

When you visit Scintera.com.au we receive information from you that is non personal related. For example when you visit our website we may extract your current URL within the site and details such as the time and date of your visit as well as the web browser that you are using. We collect this information for the purposes of improving our website experience for you. Also from time to time Scintera.com.au may provide aggregated statistical information about sales, browsing patterns and navigation techniques to reputable third parties.

3. Volunteered Information

There are times at Scintera.com.au where you can provide certain information about yourself in order to take full advantage of the websites services. For example you have the option of providing contact details to enter our competitions and mailing lists that we run. This volunteered information is not revealed, disclosed, sold, distributed, shared or passed on to any third parties without your consent first. At times Scintera.com.au will present you with third party special offers, competitions and subscriptions. As policy we require that the third parties intentions are clearly stated once they have gathered the information from you and also that they provide you with a link to their privacy policy. Please read their privacy policy and terms and conditions carefully and make the decision whether you would like to disclose information to this third party or not.

4. Email Communication

At Scintera.com.au there are times where you may provide your email address in order for us to provide a response to your request. This may involve us confirming the receipt of your email and providing you with information to your request. Also if you have subscribed to our newsletter and special offers section you may also receive an email detailing this information. If at any time you don’t want to receive the newsletters or special offers you can always unsubscribe by logging into your members area and editing your account details. There will be a box you can unselect to ensure that you are removed from our mailing list.

When do we collect personal information?

At Scintera.com.au you will find that we collect personal information in the following situations:
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When a customer registers within our site in order to be able to purchase our products now or at a later date.
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When our customers have a query they may contact us via our contact form or by email within the site.
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Customers can post personal reviews about products they have bought and also a general testimonial of our service and the way the products they bought have impacted their life.

Who do we disclose information to and for what purposes?
Information about all of our customers is an important part of our business and we are not in the business in selling it to others. There are only a few situations where your information maybe disclosed, and any of the third parties involved comply with our privacy policy.
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Third-Party Service Providers: We may require the services of a third party to analyse data, provide marketing assistance, sales information, processing of our customers credit cards and the delivery of mobile sms messages to customers. They will only use our customer’s information to complete their objectives and will not use it for any other purposes.
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Promotional Offers: On occasion we may send you special offers on the behalf of other businesses through your email address. At no time do we disclose to that business your name, location or telephone numbers. If you don’t want to receive any of these offers anymore just select the unsubscribe option at the bottom of the message.
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Protection Of Scintera.com.au And Others: We release account and other personal information when we believe release is appropriate to comply with the law, or apply to our terms and conditions, or to protect the rights, property, or safety of Scintera.com.au, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
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With Your Consent: Besides the above situations, any time information needs to be disclosed you will be asked for your consent.

How do we protect your personal information?
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During the transmission of sensitive information we use Secure Sockets Layer (SSL) software in order to encrypt your entered information when it is being sent over the Internet.
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The password to enter the customers members area is hashed into our database.
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Any time you have finished using the Scintera.com.au website ensure that you log out in order to prevent unauthorised access. As a security measure if you have forgotten to log out we set a session expiry of a certain time therefore causing a username and password prompt being displayed if there is any use of the website again.

Tips for protecting your privacy
Following are tips that can be done to protect your privacy:
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After you finished using Scintera.com.au's website ensure that if you’re logged in that you always log out to prevent unauthorised access.
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If we link to any other websites ensure that you read their privacy policies and terms and conditions. Read all this information carefully as we have no control over these websites.
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Regularly change your password to access the customer’s area and keeps this password a secret. If your account has been violated please notify us immediately so we can take some course of action.

Accessing all your personal information

You are able to access all of your personal information by logging into your customers members area. If you are a customer you can edit your account details by selecting 'Edit account details' once inside the customers members area. Finally if you want to know about other information we may hold about you please contact us at privacy@scintera.com.au and include your email address.

What choices do I have?
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As discussed above you can choose not to provide certain information but unfortunately you will not take full advantage of our retail service. If you are a customer looking for fitness equipment then we require your contact information so a we are able to ship the products out to you during your purchase.
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You can update your account information any time you wish so if your details have changed you are able to edit them immediately.
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If you don’t want to receive any emails from Scintera.com.au then we give you the choice to unsubscribe to our mailing list.

Scintera.com.au staff use and access to information

All employees at Scintera.com.au will not use personal information held at Scintera.com.au for any other purpose than completing their job.

Unsolicited e-mail or ‘spam’

Spam is the Internet term for marketing or commercial e-mail you receive for which you did not ask. Scintera.com.au does not perform such practices and rather make available the option of subscribing and unsubscribe to their mailing lists at any time. Emails are only sent to those individuals who actually want them.

Conditions of Use, Notices, and Revisions

If you choose to visit Scintera.com.au, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions, including limitations on damages, arbitration of disputes, and application of the law of the state of New South Wales. If you have any concern about privacy at Scintera.com.au, please contact us at privacy@scintera.com.au with a thorough description, and we will try to resolve the issue. Our business changes constantly, and our Privacy Notice and Terms and Conditions will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current privacy policy applies to all information that we have about you and your account.
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